We have contact centers in Wilkesboro N.C., Indianapolis and Albuquerque N.M. Find an opportunity near you and apply today.
We put the customer at the center of everything we do. Our friendly, knowledgeable associates are experts in their field - they'll answer questions, provide up-to-date information and listen and respond to the needs of our customers.
Our associates are committed to helping customers when they need them most via phone, text, or email. To prioritize nationwide teamwork and knowledge sharing, Lowe's operates three contact centers in Wilkesboro, NC, Indianapolis, IN and Albuquerque, NM. With the help of robust training programs and strategic direction from expert supervisors, our associates use their critical thinking skills to provide solutions and deliver the best service to our customers.
Lowe’s Contact Center Associates are here to provide an outstanding customer experience through phone, email, chatlines and more. They demonstrate our core values in every interaction. Contact Center Associates help tackle customer concerns in a professional and action-oriented way, giving their best to help customers achieve their home improvement goals.
This is a broad team of associates with the responsibility of ensuring the successful completion of installation jobs and projects and related work or service orders, as well as, resolving real-time escalated issues across a broad geographic area.
The leadership teams at our contact centers help Contact Center Associates perform at their best while offering crucial support and guidance. They oversee productivity and customer service training and help to build a positive, encouraging work environment. We rely on these leaders to set the groundwork for an excellent customer experience, every time.
Solution-oriented
Our contact center associates are the ultimate problem-solvers. We need people we can depend on to help our customers navigate challenges and find information so we can deliver the experience customers have come to expect from our brand.
Service-minded
Whether someone is a returning customer or calling our contact centers for the first time - we expect them to have an excellent customer experience. Our associates excel at listening to customers and helping to address their needs - all while creating a connection that brings them back to shop with us again and again.
A friendly, positive attitude
Within our contact centers, associates with a positive attitude are key to providing customers with superior service. Our associates take a can-do approach to providing thorough and timely responses to customer issues and concerns and instill confidence in our customers that we'll do what it takes to help them.
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