Lee will be responsible for translating business strategies into integrated, multi-channel experiences that deliver value to home improvement consumers. Named a “Master of Innovation” by BusinessWeek in 2006, Lee has driven customer-centric business transformation for more than 20 years.
“Customer needs and trends are constantly changing. In this new role, Lara will not only design experiences that support customers across every stage of the home improvement journey, but will also ensure that our employees’ abilities to deliver excellent experiences are evolving and improving to meet those ever-changing customer needs,” explained Gfeller. “Lara has an outstanding track record of helping companies identify growth opportunities and will be a tremendous addition to the customer experience design team.”
Lee joined Lowe’s from global design and innovation firm Continuum,
where she served as chief innovation and operating officer. Previously,
she was principal and member of the executive committee at
Lee holds a bachelor’s degree in Chinese language from
About Lowe’s
With fiscal year 2011 sales of
Lowe’s
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Source: Lowe’s