Lowe’s Announces New Plans for Customer Support Center
Albuquerque location expected to create 600 jobs by 2013
MOORESVILLE, N.C.--(BUSINESS WIRE)--
Lowe’s announced plans today for a new Customer Support Center in
Albuquerque, New Mexico. The center is expected to be operational during
the first quarter of 2012 and is estimated to create 250 jobs by March
and a total of 600 jobs by the end of 2013.
Lowe’s plans to invest more than $15 million to renovate leased space in
a 65,000 square-foot building at 6301 Jefferson Avenue, NE. The new
center will provide multiple support functions for Lowe’s, including
customer care, store support, internet sales support and repair services
for customers and will complement the company’s existing Customer
Support Center located in Wilkesboro, N.C.
New Mexico Governor Susana Martinez joined Lowe’s and representatives of
Bernalillo County, the City of Albuquerque and Albuquerque Economic
Development Inc. to make the announcement at Albuquerque Economic
Development’s Quarterly Investors’ Luncheon.
“We chose Albuquerque because of the talented and experienced workforce
and availability of a suitable building to house our operations,” said
Don Easterling, Lowe’s vice president, contact center. “Albuquerque’s
location in the Mountain Time Zone offers an ideal complement to our
Customer Support Center in North Carolina. The support of state and
local officials made this a win-win project.”
In making the announcement, Gov. Martinez said, “Lowe's is a welcome
addition to the New Mexico business community and we are pleased that
they have decided to establish a significant presence in Albuquerque.
This project has been an important priority for my administration and I
have met personally with their representatives in order to see it
through. I’m proud that we are able to welcome another major employer to
New Mexico and continue our efforts to put New Mexicans back to work.”
Bernalillo County Chair Maggie Hart Stebbins noted, “We were pleased to
play a key role in bringing Lowe’s to Albuquerque. It’s no secret that
economic development is one of the County Commission’s top priorities,
and we’re doing everything we can to help get people back to work.
Lowe’s has a very good reputation, and they are strong partners in the
communities where they operate. We look forward to a long and positive
relationship.”
Albuquerque Mayor RJ Berry said, “It says a lot about our community that
Lowe’s selected Albuquerque out of the many locations that they studied.
It was my pleasure to meet with the folks from Lowe’s early on in this
process, and I want to express my thanks to all of our partners at the
State, the County, Albuquerque Economic Development and others who
helped bring hundreds of quality jobs to our community.”
AED Chairman Jeff Parker said, “Lowe’s expansion to Albuquerque
reinforces New Mexico as a leader in the service industry. This facility
will provide outstanding opportunities to the New Mexico workforce. This
is an important project from an excellent company whose investment and
jobs will boost the area. Lowe’s will thrive here, and their decision
and investment help us to do the same.”
Lowe’s is accepting applications to begin staffing its operations
immediately. Open positions are being posted and applications accepted
online at www.lowes.com/careers
In addition to announcing the new Customer Support Center, Lowe’s and
its six Albuquerque-area stores donated $10,000 gift cards to two
non-profit community organizations, Roadrunner Food Bank and the YWCA
Henderson House.

Lowe’s Public Relations
Karen Cobb, 704-758-3504
[email protected]
or
Office
of the Governor
Scott Darnell, 505-819-1398
[email protected]
or
Bernalillo
County
Tia Bland, 505-468-7246
[email protected]
or
City
of Albuquerque
Dayna G. Gardner, Director of Communications
505-768-3000
Cell:
505-414-3438
[email protected]
or
Albuquerque
Economic Development, Inc.
Gary Tonjes, 505-246-6202
[email protected]
Source: Lowe’s