Lowe's Honors GXS with Customer Service AwardGXS' Catherine Turcotte Receives Award at Lowe's Transportation Annual Carrier Meeting
GAITHERSBURG, Md., May 12 /PRNewswire/ -- GXS, a leading provider of
business-to-business (B2B) e-commerce solutions, today announced that it has
been awarded the prestigious Customer Service Award from Lowe's, the
second-largest home improvement retailer in the world. The Customer Service
Award is given at the Lowe's Transportation Annual Carrier Meeting to the top
performers serving Lowe's global logistics and transportation needs.
GXS Logistics Visibility service is a key component of Lowe's logistics
operations, enabling the company to gain real-time insight into order
fulfillment and global shipment activities as they occur. Catherine Turcotte
is a senior technical support specialist from GXS who has worked closely with
Lowe's for more than six years to ensure GXS' software-as-a-service
(SaaS)-based solution is helping Lowe's achieve exceptional data quality for
logistics transactions and performance scorecards.
"Coordinating Lowe's logistics and shipment processes is a herculean task
that transcends countries, time zones and transportation modes," said Dean
Tracy, director of Import Transportation at Lowe's. "GXS Logistics Visibility
service helps keep our logistics processes running smoothly and gives our
Transportation Group up-to-the-minute knowledge of shipment arrivals, customs
clearances and store delivery operations."
Supported by GXS Trading Grid(R), GXS' unique, global B2B integration
services platform, GXS Supply Chain Visibility services are SaaS-based
offerings that provide the highest level of shared, real-time visibility into
all stages of the supply chain for retailers, suppliers and manufacturers. GXS
Logistics Visibility service supports a variety of supply chain and retailing
functions including retail merchandising; warehouse receiving; direct store
delivery; advanced ship notice data quality; direct to consumer shipments;
exports of finished goods; and aftermarket parts visibility.
"Receiving this award from Lowe's is a tremendous honor for GXS and is a
testament to our relentless commitment to our customers," said Bob Segert, CEO
of GXS. "It also speaks to the fact that GXS is not just services and
technology; it is people like Catherine Turcotte whose commitment to our
customers is what enables us to exceed their expectations. GXS has many
successes among its customer base and we're proud of this special recognition
from Lowe's."
GXS' suite of on-demand visibility solutions on GXS Trading Grid provide
customers and their global trading partners an on-demand, Web-based view into
all aspects of the supply chain including trading partner networks and
transactions, order lifecycles, logistics networks and inventory status.
GXS Trading Grid visibility solutions enable customers to rapidly respond to
changing customer demand signals and optimize sales through increased product
availability and improved promotional planning.
About LOWE'S
With fiscal year 2007 sales of $48.3 billion, Lowe's Companies, Inc. is a
FORTUNE(R) 50 company that serves approximately 14 million customers a week at
more than 1,550 home improvement stores in the United States and Canada.
Founded in 1946 and based in Mooresville, N.C., Lowe's is the second-largest
home improvement retailer in the world. For more information, visit Lowes.com.
About GXS
GXS is a leading global provider of B2B e-commerce solutions that simplify
and enhance business process integration and collaboration among trading
partners. Organizations worldwide, including 75 percent of the Fortune 500,
leverage the on-demand services on GXS Trading Grid(R) to extend supply chain
networks, optimize product launches, automate warehouse receiving, manage
electronic payments and gain supply chain visibility. GXS Managed Services,
GXS' B2B outsourcing solution, empowers customers with the expertise,
technical infrastructure and program support to conduct B2B e-commerce with
trading partners globally.
Based in Gaithersburg, Md., GXS has an extensive global network and has
local offices in the Americas, Europe and Asia-Pacific regions. GXS can be
found on the Web at www.gxs.com.
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SOURCE GXS