FORMER ASSOCIATE FAQS

The personal information on file must match the same information last shown in Workday to authenticate yourself.

As a former Lowe's associate, you have access to Workday for 13 months, where you can review your personal information on file.

Access Workday and select Former Associate.

Under Your Top Apps – Click Personal Information, where you will find the option to view your last address, email address, and phone number on file as needed to authenticate.

Note: If you make edits to your personal information in Workday, allow 24-48 hours to update on the mytaxforms website. If you do not make changes, you will use the personal information already on file in Workday when authenticating. 

Your W-2 delivery method depends on whether you consented to electronic delivery and when that consent was completed.

• If you consented to online delivery by January 7, 2026:
  • Your W-2 will be available online beginning January 15, 2026. A paper copy will not be mailed.
• If you did not consent by January 7, 2026 (or did not consent at all):
  • Your W-2 will be mailed to your home address on file by January 31, 2026. In addition, your W-2 will be available online beginning February 1, 2026.
  • You may update your W-2 delivery preference in the system; however, changes made after January 7, 2026, will not impact the mailing of the 2025 W-2 and will apply to future tax years.

• If you consented to online delivery by January 7, 2026:
  • Your W-2 will be available online beginning January 15, 2026. A paper copy will not be mailed. 

     

No. Former associates can access their W-2 online as of February 1, 2026.

W-2s for deceased associates will be mailed to the last known address on file.

As of February 1, 2026, you can access your 2025 W-2 online. If you need assistance, see the question How can I get a copy of my W2?

If you wish to request a paper copy to be emailed, postal mailed, or faxed, you can call Equifax at 1-888-481-5721 or 1-877-325-9239 (Lowe’s employer name/code is: 11116).

Monday - Friday 7:00 a.m. – 8:00 p.m. (Central) and Saturday 8:00 a.m. - 5:00 p.m. (Central).

The mailed copy of the W-2 cannot be rerouted or remailed. Address corrections made after W-2 processing do not update previously mailed forms. 

However, former associates can still access their W-2 electronically. Beginning February 1, 2026, the W-2 is available online through the W-2 portal, where it can be viewed, downloaded, and printed securely. 

Delivery options had to be made by 11:59 p.m. Eastern on January 7, 2026. 

You can change your delivery option for future tax seasons by navigating to myHR > My Pay > Quick Links > W-2 Tax Form.

• Select Menu on the left pane of the screen.
• Select My Account.
• Under Delivery Selections, you will see what your current delivery option is. If you wish to change the delivery option, you will click the box in the top right corner. 

To print a copy, you will need to download the form, then right-click and select print. If you receive an error message, try using a different browser.

Once you are on the mytaxforms website:

• On the left-hand side, click MENU.
• Click Tax Forms. This will bring you to your current and historical W-2 and only historical 1095 Forms.
• Then check the box to the right of the year on the appropriate form to display the options available.

No. Form 1095-C is not required to file your federal tax return and is not used when filing.
It is provided for informational purposes only.

Your current 1095-C will be available on January 31, 2026, through the Lowe's Benefit Service Center website at www.mylowesbenefits.com and log in with your username and password. Once the form is available, click the 1095-C tile in the To-Do section. 

No. Delivery options had to be made by 11:59 p.m. Eastern on January 7, 2026.

You will need to reach out to the Internal Revenue Service (IRS) for a W-2 older than seven years.

The personal information on file must match the same information last shown in Workday to authenticate yourself. 

As a former Lowe's associate, you have access to Workday for 13 months, where you can review your personal information on file. 

• Access Workday and select Former Associate.
• Under Your Top Apps – click Personal Information, where you will find the option to view your last address, email address, and phone number on file as needed to authenticate. 
  Note: If you make edits to your personal information in Workday, allow 24-48 hours to update on the mytaxforms website. If you do not make changes, you will use the personal information already on file in Workday when authenticating.

If your account at www.mytaxform.com is locked, complete the Inquiry Form to send a request to the Associate Care Center.

Yes, the name and SSN must match the associate's Social Security card. If your name/ ssn is incorrect, complete the Inquiry Form to send a request to the Associate Care Center.

No, an incorrect address will not affect your federal tax return, and you do not need a corrected W-2 for this reason alone.

For security and identity protection, Lowe's masks Social Security numbers on employee copies of the W-2, so only the last four digits are visible. The full SSN is still reported to the IRS.

This is normal. Your payslip shows your year-to-date gross pay, which includes everything you earned before any deductions. Your W-2, however, shows your taxable pay, which is the amount remaining after pre-tax deductions such as medical, dental, vision, Health Savings Account (HSA), Flexible Savings Account (FSA), or retirement contributions are taken out. Because the W-2 does not include income that was not taxed, the amounts will not match.

Bonuses and rewards are considered supplemental wages and are federally taxed at a flat 22% rate as required by the IRS, regardless of Form W-4 elections.

You may validate your federal tax withholding by reviewing IRS Publication 15-T for 2025. Compare your taxable wages per pay period (after pre-tax deductions), your filing status, and your pay frequency to the IRS wage bracket tables. Lowe’s payroll systems calculate withholding using these IRS-required tables.

The official IRS guidance is available in IRS Publication 15-T (2025), Federal Income Tax Withholding Methods. Employees may review the publication here: https://www.irs.gov/pub/irs-pdf/p15t.pdf

Employees are responsible for keeping their Form W-4 and personal information up to date. Payroll applies federal, state, and local tax rules based on the information provided.

Tax withholding is calculated per pay period based on where wages are earned and the associate's information on file at the time of payment. Withholding does not automatically adjust retroactively.

You will only receive two W-2s if both states have state tax. State wages and taxes are reported in Boxes 15–20 of the W-2.

New York taxes wages earned while you are a New York resident or while working in New York. If you move into or out of New York during the year, you are considered a part-year resident, and those wages must be reported.

State and local tax withholding is based on your home and work location information on file at the time wages are earned. Lowe’s is legally required to withhold taxes based on where wages are earned and the information available at that time.

It is possible an associate may receive more than one W-2 depending on positions held over the course of the year. A simple transition from a store position to a corporate position within the same calendar year will result in multiple W-2s for an associate. Another example would be a corporate position that has transitioned to a remote position within the same calendar year (typically for out-of-state workers), and the associate changes their home location. If you have additional questions related to multiple W-2s, complete the Inquiry Form to send a request to the Associate Care Center.

This is normal. Your pay slip shows your year-to-date gross pay, which is everything you earned before any deductions. Your W-2 shows your taxable pay, which is what’s left after pre-tax deductions like medical, dental, vision, HSA, FSA, or retirement are taken out. Because the W-2 does not include money that was not taxed, the amounts will not match

It depends on who paid the disability benefits. 

• If your disability pay was issued through Lowe’s, those wages are included on your W-2, since they are considered taxable wages paid by the company.
• If your disability pay was issued through a state or local program, it is not included on your Lowe’s W-2.
• Exception – New Jersey: Disability pay issued through the New Jersey state plan is included on your W-2, per NJ reporting requirements.

If you received disability payments from both Lowe’s and a state program during 2025, only the Lowe's-paid (and NJ state) amounts will appear on your W-2. 

If you have questions regarding a 1099 you received or need a 1099 issued, you should contact Lowe's Finance Resource Center (FRC) at 1-336-658-2121, Option 1.

If you are trying to track the total cost of your health insurance (including what your employer pays), check box 12 on your W-2 for code DD. This code shows the combined amount of what you and your employer contributed.

Earnings shown under YTD (Year to Date) Gross are based on the date the associate or former associate was paid, not the calendar year in which the hours were worked. For example, if an associate last worked on December 30, 2025, but was paid for those hours on the January 9, 2026, paycheck, the earnings will be included in the 2026 YTD gross. For tax purposes, these earnings will count toward 2026, even though the hours were worked in the prior calendar year.

You may receive a 2025 W-2 even if you did not actively work for Lowe’s during the year if you had taxable compensation paid or reported in 2025. Common reasons include: 

• Employee Stock Purchase Plan (ESPP) shares 
  If you sold ESPP shares within two years of the purchase date, the discount or gain from the sale is considered taxable compensation. That taxable amount is reported on a W-2 for the year the sale occurred.
• Restricted Stock Units (RSUs) 
  If restricted stock or stock awards vested in 2025, the value of the vested shares is considered taxable income and must be reported on a W-2, even if you were no longer employed at the time of vesting.
• Legal settlement or retroactive payment 
  If you received a legal settlement, back pay, or other retroactive compensation in 2025, it is required to be reported on a W-2 for the year the payment was issued.

A W-2 reflects when taxable income was paid or recognized, not necessarily when active employment occurred. 

If you’re enrolled in direct deposit, your final pay will deposit in the account on file in Workday (unless prohibited by state or local law). Otherwise, a paper check will be mailed to the home address on file.

• Existing payroll balances, including missed insurance premiums, will be taken out of your final paycheck per federal, state, and local law.
• To avoid delays, notify the Associate Care Center before closing any direct deposit accounts and make sure your address in Workday is correct.

Complete the Inquiry Form to send a case to the Associate Care Center.

• Note: Be sure to include the bank account information you wish to update and a contact number you can be reached at for verification purposes.

• Vacation time has no cash value and is not paid out at termination of employment, unless otherwise required by law.
  • Applicable hours will be paid after the required vesting time of 180 days of regular active service, unless otherwise required by law.
• Negative vacation balances will be deducted from accrued floating holiday time, unless prohibited by law.

Questions about Lowe’s employee expense reporting system can be directed to T&[email protected].

Contact your prior payroll administrator (the associate at your former location responsible for entering hours).

• If you need more help, send a case to the Associate Care Center by completing Inquiry Form.

Complete the Inquiry Form to send a case to the Associate Care Center.

No, you must be employed on the payout date of any bonus to get it.

Yes, if you were employed on the payout date or incentive eligibility date of any performance incentive.

After leaving Lowe’s, you will receive two (2) emails with temporary log in and password information for limited access to Workday, allowing you to update contact information and access paystubs.

• Download the Workday App OR
• Access https://wd5.myworkday.com/wday/authgwy/lowes/login.html and select Former Associate.

Note: If you can’t access Workday with this information, complete the Inquiry Form to send a case to the Associate Care Center.

1. Download the Workday app from Google Play Store or Apple App Store.
2. Click Log In.
3. For Organization ID, type Lowes and click the blue arrow.
4. Click Former Associate and log in using the information provided in your temporary access emails.
5. Set up Touch ID, Face ID, or click Skip.
6. Create a PIN or click Skip.

1. Log in to Workday.
2. Under Timely Suggestions, click Update Contact Info.
3. Click the pencil icon for the contact information you need to update (home address, phone, or email).
4. Click the pencil icon to edit the contact information.
5. When finished, click Done in the upper right corner.
6. Click Close in the upper left corner.
   Note: **If you need to update additional contact information, repeat steps 3-6 for each type**
7. Once all necessary updates have been completed, click Submit at the bottom of the screen.
8. A Success screen will pop up.

All insurance coverage ends on your termination date.

• As a former employee, you and insured dependents may extend medical, dental, and/or vision benefits under the Consolidated Omnibus Budget Reconciliation Act (COBRA). Simply fill out and return the form(s) included with your COBRA notification letter.
• About two (2) weeks after leaving Lowe's, you'll receive a letter at the home address on file in Workday notifying you of COBRA options.  If you do not receive this letter within thirty (30) days, call the Benefits Service Center at 1-833-877-1975.

Note: If an employed associate passes away, dependents may extend benefits for the remaining Policy period.

Once terminated, you may use remaining FSA funds on services or goods purchased before termination—and contribute to your healthcare FSA through the current calendar year end under COBRA.

You’ll have 31 days to port or convert your Basic Term Life Insurance, Supplemental Life Insurance, and/or Dependent Life Insurance to individual life policies, without evidence of insurability.

Note: Compare the cost of life insurance available locally with this conversion option.

For your dependents to port or convert policies, first port your coverage. The ported dependent coverage may not exceed more than 100% of your ported life insurance.

Contact The Hartford at 888-563-1124 for more information.

Most voluntary benefits end on your last day of employment.  Contact MetLife at 1-800-438-6388 for information about how to continue these plans on an individual bases.

Note: Home/Auto Insurance, Pet Insurance, and Identity Theft plans will continue and you will be billed at your home address.

Yes. These services, provided by SupportLinc, will be available to you, your family, and household members for 180 days after your termination date. Contact a SupportLinc EAP counselor at 1-888-506-7008.

Contact the Benefits Service Center at 1-833-877-1975 for additional assistance with benefits questions.

Contact the Benefits Service Center at 1-833-877-1975.

• Call the Retirement Service Center at 1-800-547-7754. Representatives are available Monday – Friday, 7:00 a.m. to 11:00 p.m. (EST) on days the stock market is open.
• Access your account at www.principal.com

Note: You’ll need your Lowe’s 401K Plan Personal Identification Number (PIN) when you call the Retirement Service Center. If you’ve lost or misplaced your PIN, you can call the Retirement Service Center at 1-800-547-7754 to reset.

Distributions are based on the value of the funds or Lowe’s stock held in your account on the valuation day on which your distribution is processed (if placed and confirmed prior to the trade cut off).

• If the account balance is over $5,000 (excluding rollover contributions), you are not required to distribute your account until you reach age 70½.
• If the balance is less than or equal to $5,000, you must roll it over into another account or cash it out.

Yes, shares purchased through the Employee Stock Purchase Plan are held in your account by E*Trade.

• Call E*TRADE at 1-800-838-0908
• Access your account at www.etrade.com

Note: You can’t use E*Trade Funds to buy additional shares of Lowe’s common stock.

Yes, if you’re in the Employee Stock Purchase Plan, E*Trade will refund your current period contributions within two (2) pay periods after your termination.

Visit https://employees.theworknumber.com. Log in or register to create a free account. Lowe's employer code is 11116.

• For work history available at The Work Number, select Employment Data Report.
• For an employment or income verification letter, select Letters Center.
• To grant a verifier one-time access to your salary information, select Grant Access to Salary Info.

Fill out the Inquiry Form to send a case to the Associate Care Center.

We can’t disclose any rehire eligibility details; but if you meet the minimum eligibility requirements for a position, we encourage you to apply.

Note: You can apply to any open position, and there’s no waiting period before you can re-apply.

Access InVESTed here.

• Click on the Former Associates link.
• Enter your Sales ID and former Lowe’s email address.
• Enter a new email address and create a new password.

For help, email [email protected].

Coordinate return of company property with your leader.

An email will be sent to the personal email address on file in Workday.  The email will contain a QR code and information for your nearest FedEx Office location.  Take company items to the FedEx Office location and they will be packaged and shipped to Lowe's.

Note: Company property is expected to be returned within 72 hours of receiving the email.

Call 1-704-757-2612 or email [email protected].

Yes. Email [email protected] within three (3) days of separation and ask to transfer the number liability.

Note: Include your name, Sales ID, and wireless number.

Any personal items not removed by your last day of employment will be shipped to your home address on file in Workday.

Contact Pine Cleaners to request retrieval of clothing:

• Call 1-704-998-7586 or 1-704-992-1385
• Email [email protected]

Fill out the Inquiry Form to send a case to the Associate Care Center.

Fill out the Inquiry Form to send a case to the Associate Care Center.

If you are currently enrolled in the Guild Tuition Assistance or Tuition-free education programs, you may continue your current course/class without interruption. If you are nearing completion of your academic program, you may work with your Guild coach and your learning institution to set up payment options for courses needed to complete that specific certificate or degree program.

If you are currently participating in the tuition reimbursement program, only expenses submitted for reimbursement while actively employed will be eligible for reimbursement.  Any expenses submitted after termination do not qualify.