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On Leave Associate FAQs

I have questions about my W-2 or other tax form

How can I get a copy of my W2?
I can’t log in or authenticate to access my W-2 online—what should I do?
How will my W-2 be delivered (mail or online), and can I change it?
When will my 2025 W-2 be available?
Do I need to update my address to receive my W-2?
How do I request a W-2 for a deceased associate?
I have not received my W-2. What should I do?
What should I do if my address in Workday was incorrect and my W-2 was mailed to the wrong address?
What should I do if I selected one delivery method but now want a different format? (For example, I chose mail but now want electronic delivery, or vice versa)
How do I print or view my W-2 tax form?
Do I need a 1095-C Form to file my federal taxes?
How do I request a copy of my 1095-C form?
Can I change my delivery method for my 2025 W-2?
Who do I contact if I need a W-2 older than seven years?
My account is locked—how do I get it unlocked?
My name or Social Security number (SSN) is incorrect on the W-2 I received. Do I need a corrected form?
My address is incorrect on the W-2 I received. Do I need a corrected form?
Why does my Lowe’s W-2 only show the last four digits of my SSN?
Why does my W-2 show little or no federal income tax withheld?
Why do my earnings not match my W-2?
Why was federal tax withheld from my bonus or reward but not my regular paycheck?
How can I check that the correct amount of federal tax was withheld in 2025?
Where can I find the IRS guidance used to calculate my withholding?
Who is responsible for ensuring the correct amount of tax is withheld?
What is the key takeaway about tax withholding?
Why did I only receive one W-2 even though I worked in more than one state?
How does New York part-year resident taxation work?
Why are my state or local taxes incorrect if I did not update my home address in a timely manner?
Why do I have more than one W-2?
Why is my final pay stub different from my W-2?
I was paid disability pay during 2025. Is that reported on my W-2?
Where can I find the total cost for my healthcare insurance?
Why did I not receive a 2025 W-2 if I worked in December 2025?

What systems can I access during my leave?

Can I access Lowe’s systems while on leave?
What can I do in Workday with limited access?
How do I access Workday during my leave?
How do I update my home address, phone number or email address?
Can I access Work/Life resources and the Employee Assistance Program (EAP) on leave?

How does benefits enrollment and billing work during my leave?

What situations can cause my benefits to be terminated while on leave?
How am I billed for benefits while on a paid leave?
How am I billed for benefits while on an unpaid leave?
Do I need to sign up for benefits if I am on leave during Annual Enrollment?
How do I sign up for benefits if I am on leave during Annual Enrollment?
What should I do if I would like to discontinue my insurance benefits while I am on leave?
While on leave, how do I add a dependent to benefit coverage (for example, the birth of a child)?
Can I make changes to my elections once I receive the COBRA letter while on leave?
If I go out on leave as a full-time associate and then return as a part-time associate, what are my benefits options?
Will my 401(k) contributions continue once I am on a leave of absence?

I have questions about my pay.

How do I change my direct deposit account while on leave?
I need copies of my payslips.
Where can I find help with lost wages or missing pay?
Do I get bonuses while on leave?
Will paid leave payments vary from paycheck to paycheck while I am out of work?
Who do I need to request sick pay with while I am on a leave of absence?

I need proof of coverage, verification of employment, or a form completed.

How can I get proof of benefits coverage?
I just need verbal verification of employment or to view my employment dates online.
I need a verification of employment letter.
A lender or other third party needs to verify my employment information.
How long does it take to get an employment verification letter or have a verification form completed?
How do I request a copy of my personnel file?

It’s time to return to work. What do I need to do?

Who should I notify when I am ready to return to work?
How long should it take for my system access to be restored?
What happens when my approved personal leave is ending?
What happens if my approved military service leave is ending, but I need longer?
What do I need to do if the circumstance of my leave changes and I can return to work earlier than intended?

Information about Sedgwick

What does Sedgwick do?
How do I contact Sedgwick?
What is the mySedgwick portal?
What are Sedgwick’s hours of operation?
How do I send documents to Sedgwick?
If I contact Sedgwick by phone, will I need to be verified?
Can Sedgwick assist Spanish-speaking associates?

FMLA

What are the eligibility requirements for FMLA?
Will I automatically be approved for an FMLA leave?
Is FMLA Paid or Unpaid?
What happens if I’m not eligible for FMLA or my FMLA request is denied?
What happens when my FMLA leave is exhausted?
In most circumstances, how many days may I remain on leave?
If my spouse and I are both employed by Lowe’s, are we both eligible for FMLA?

Personal Leave

Is personal leave paid or unpaid?
Will I automatically be approved for a personal leave?

Military Leave and Reserve Training

Military Leave and Reserve Training

Short-Term Disability (STD) Benefits

Full-Time STD
Part-Time STD
What is the Elimination Period?

Long-Term Disability (LTD) Benefits

Who is eligible for LTD benefits?
How do I submit a request for Long-Term Disability (LTD)?

Enhanced Maternity Benefit

Are there eligibility rules for Enhanced Maternity Benefit?
What is the duration of Maternity Leave benefits?
What if I’m not eligible for the Enhanced Maternity Benefit?

Coordination of Maternity Leave Benefits with STD Benefits

What if I become disabled because of complications of pregnancy prior to giving birth?
How long can I receive benefits using my combined Maternity Leave benefits and STD benefits?
What documentation am I required to submit?

Parental Leave

What are the eligibility requirements for paid Parental Leave?
If I take Maternity Leave, am I also eligible for paid Parental Leave?
What documentation am I required to submit?